From Digital Transformation to Responsible Innovation: A Systematic Literature Review of Digital Ethics, Organizational Capabilities, and Sustainable Business Value

Authors

  • Farah Qalbia STIE Kasih Bangsa
  • Grace Yulianti STIE Kasih Bangsa

DOI:

https://doi.org/10.70142/jbl.v2i2.78

Keywords:

Digital Transformation, Digital Ethics, Organizational Capabilities, Responsible Innovation, Sustainable Business Value, Sustainable Innovation

Abstract

Digital transformation has created significant opportunities for organizational innovation and business value while simultaneously generating ethical, governance, and sustainability challenges. This study conducts a Qualitative Systematic Literature Review (QSLR) to examine how digital ethics and organizational capabilities shape the transition from digital transformation toward responsible innovation and sustainable business value. Relevant peer-reviewed literature was systematically identified, screened, evaluated, and thematically synthesized. The findings reveal five interconnected themes: digital transformation as organizational transformation, digital ethics as a governance requirement, organizational capabilities as an enabling mechanism, responsible innovation as an integrative outcome, and sustainable business value as a multidimensional consequence. The synthesis indicates that responsible digital transformation requires more than technological adoption; it depends on ethical governance, organizational capabilities, stakeholder engagement, transparency, accountability, and sustainability-oriented innovation. The study proposes an integrated pathway linking digital transformation, organizational capabilities, digital ethics, responsible innovation, and sustainable business value.

References

Behera, R. K., Bala, P. K., Rana, N. P., & Kizgin, H. (2022). Cognitive computing based ethical principles for improving organisational reputation: A B2B digital marketing perspective. Journal of Business Research, 141, 685–701.

https://doi.org/10.1016/j.jbusres.2021.11.070

Brendel, A. B., Mirbabaie, M., Lembcke, T. B., & Hofeditz, L. (2021). Ethical management of artificial intelligence. Sustainability, 13(4), 1974.

https://doi.org/10.3390/su13041974

Buhmann, A., & Fieseler, C. (2023). Deep learning meets deep democracy: Deliberative governance and responsible innovation in artificial intelligence. Business Ethics Quarterly, 33(1), 146–179. https://doi.org/10.1017/beq.2021.42

Ciulli, F., Kolk, A., & Boe-Lillegraven, S. (2020). Circularity brokers: Digital platform organizations and waste recovery in food supply chains. Journal of Business Ethics, 167, 299–331. https://doi.org/10.1007/s10551-019-04160-5

D’Cruz, P., Du, S., Noronha, E., Parboteeah, K. P., Trittin-Ulbrich, H., & Whelan, G. (2022). Technology, megatrends and work: Thoughts on the future of business ethics. Journal of Business Ethics, 180(3), 879–902.

https://doi.org/10.1007/s10551-022-05240-9

Felzmann, H., Fosch-Villaronga, E., Lutz, C., & Tamò-Larrieux, A. (2020). Towards transparency by design for artificial intelligence. Science and Engineering Ethics, 26(6), 3333–3361. https://doi.org/10.1007/s11948-020-00276-4

Kim, T. W., & Routledge, B. R. (2022). Why a right to an explanation of algorithmic decision-making should exist: A trust-based approach. Business Ethics Quarterly, 32(1), 75–102. https://doi.org/10.1017/beq.2021.3

Kraus, S., Breier, M., & Dasí-Rodríguez, S. (2020). The art of crafting a systematic literature review in entrepreneurship research. International Entrepreneurship and Management Journal, 16, 1023–1042. https://doi.org/10.1007/s11365-020-00635-4

Kraus, S., Durst, S., Ferreira, J. J., Veiga, P., Kailer, N., & Weinmann, A. (2022). Digital transformation in business and management research: An overview of the current status quo. International Journal of Information Management, 63, 102466.

https://doi.org/10.1016/j.ijinfomgt.2021.102466

Kraus, S., Filser, M., Puumalainen, K., Kailer, N., & Thurner, S. (2020). Business model innovation: A systematic literature review. International Journal of Innovation and Technology Management, 17(6), 2050043.

https://doi.org/10.1142/S0219877020500431

Kraus, S., Mahto, R. V., & Walsh, S. T. (2021). The importance of literature reviews in small business and entrepreneurship research. Journal of Small Business Management, 61(3), 1095–1106. https://doi.org/10.1080/00472778.2021.1955128

Lim, W. M., Kumar, S., & Ali, F. (2022). Advancing knowledge through literature reviews: “What,” “why,” and “how to contribute.” The Service Industries Journal, 42(7–8), 481–513. https://doi.org/10.1080/02642069.2022.2047941

Liu, K. P., & Chiu, W. (2021). Supply Chain 4.0: The impact of supply chain digitalization and integration on firm performance. Asian Journal of Business Ethics, 10(2), 371–389. https://doi.org/10.1007/s13520-021-00137-8

Lobschat, L., Mueller, B., Eggers, F., Brandimarte, L., Diefenbach, S., Kroschke, M., & Wirtz, J. (2021). Corporate digital responsibility. Journal of Business Research, 122, 875–888. https://doi.org/10.1016/j.jbusres.2019.10.006

Low, M. P., & Bu, M. (2022). Examining the impetus for internal CSR practices with digitalization strategy in the service industry during COVID-19 pandemic. Business Ethics, the Environment & Responsibility, 31, 209–223.

https://doi.org/10.1111/beer.12408

Mohamad Chaidir, Grace Yulianti, & Benardi Benardi. (2024). Pengaruh Volatilitas Ekuitas dan Leverage terhadap Risiko Investasi. Jurnal Visi Manajemen, 10(1), 42–53.

Mohamad Chaidir, Grace Yulianti, & Seger Santoso. (2024). Dampak Digitalisasi terhadap Inovasi Teknologi pada Usaha Mikro, Kecil, dan Menengah. Jurnal Visi Manajemen, 10(2), 74–87.

Munoko, I., Brown-Liburd, H. L., & Vasarhelyi, M. (2020). The ethical implications of using artificial intelligence in auditing. Journal of Business Ethics, 167(2), 209–234. https://doi.org/10.1007/s10551-019-04407-1

Omrani, N., Rivieccio, G., Fiore, U., Schiavone, F., & Agreda, S. G. (2022). To trust or not to trust? An assessment of trust in AI-based systems: Concerns, ethics and contexts. Technological Forecasting and Social Change, 181, 121763. https://doi.org/10.1016/j.techfore.2022.121763

Reis, J., Amorim, M., Melão, N., Cohen, Y., & Rodrigues, M. (2020). Digitalization: A literature review and research agenda. In Proceedings of the 25th International Joint Conference on Industrial Engineering and Operations Management (pp. 443–456). Springer.

Rodriguez-Lluesma, C., García-Ruiz, P., & Pinto-Garay, J. (2021). The digital transformation of work: A relational view. Business Ethics, the Environment & Responsibility, 30(1), 157–167. https://doi.org/10.1111/beer.12323

Ruslaini Ruslaini, & Eri Kusnanto. (2020). Sustainability Dalam Rantai Pasok Global: Tinjauan Literatur Dari Perspektif Bisnis Internasional dan Manajemen Rantai Pasok. Journal of Business, Finance, and Economics (JBFE), 1(2).

Saarikko, T., Westergren, U. H., & Blomquist, T. (2020). Digital transformation: Five recommendations for the digitally conscious firm. Business Horizons, 63(6), 825–839. https://doi.org/10.1016/j.bushor.2020.07.005

Saurabh, K., Arora, R., Rani, N., Mishra, D., & Ramkumar, M. (2022). AI led ethical digital transformation: Framework, research and managerial implications. Journal of Information, Communication and Ethics in Society, 20(2), 229–256. https://doi.org/10.1108/JICES-02-2021-0020

Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of Business Research, 104, 333–339.

https://doi.org/10.1016/j.jbusres.2019.07.039

Suchek, N., Fernandes, C. I., Kraus, S., Filser, M., & Sjögrén, H. (2021). Innovation and the circular economy: A systematic literature review. Business Strategy and the Environment, 30(8), 3686–3702. https://doi.org/10.1002/bse.2834

Watson, G. J., Desouza, K. C., Ribiere, V. M., & Lindič, J. (2021). Will AI ever sit at the C-suite table? The future of senior leadership. Business Horizons, 64(4), 465–474. https://doi.org/10.1016/j.bushor.2021.02.011

Wirtz, J., Kunz, W. H., Hartley, N., & Tarbit, J. (2023). Corporate digital responsibility in service firms and their ecosystems. Journal of Service Research, 26(2), 173–190. https://doi.org/10.1177/10946705221130467

Downloads

Published

2025-09-30

How to Cite

Farah Qalbia, & Grace Yulianti. (2025). From Digital Transformation to Responsible Innovation: A Systematic Literature Review of Digital Ethics, Organizational Capabilities, and Sustainable Business Value. Journal of Economic and Leadership, 2(2), 82–97. https://doi.org/10.70142/jbl.v2i2.78

Similar Articles

1 2 3 4 > >> 

You may also start an advanced similarity search for this article.

Most read articles by the same author(s)

1 2 > >>